Frequently Asked Questions

Have a question about our firm or debt collection law?  Maybe we can answer it here.

  1. What type of accounts does your firm handle?

    Credit card (retail and business), contract, commercial, medical, auto deficiencies, mortgage deficiencies, student loans, bad checks

  2. What law lists do you utilize?

    American Lawyers Quarterly, The National List of Attorneys, Campbell’s List, The Columbia Directory, Forwarders List of Attorneys, General Bar, Wright Holmes Law List, The Commercial Bar, International Lawyers Company. We are also members of The National Association of Retail Collection Attorneys and the Consumer Financial Protection Bureau.

  3. Does your firm have a business resumption plan and a disaster recovery plan?

    Yes, both are maintained and available upon request.

  4. Are there security cameras installed?

    All outside doors, parking lot, accounting room, media room, copier room, and entrance past the reception area.

  5. Do you utilize a dialer(s)?

    Yes, we use Global Connect.

  6. How often do you back up your server?

    Daily. We also utilize two means of backup.

  7. Are background checks performed?

    Yes, background checks, along with address, credit, reference, education, and drug checks are performed on all new hires. Periodic background checks are performed on employees.

  8. Are new employees trained?

    Yes, new employees attend an extensive training program upon hire. New employees are tested on the FDCPA, Bankruptcy, FCRA, GLBA, SCRA, WVCCPA, HIPPA, and TCPA and attend information security training. Employees are re-tested on these areas semi-annually.

  9. Are SCRA scrubs performed?

    Yes, SCRA scrubs are performed upon receipt of account, prior to filing suit, prior to filing for judgment (default, summary, agreed, etc), and prior to filing a garnishment. Results are imaged into the account. We also scrub for bankruptcy, death, cellphone, phone, POE, and address.

  10. What collection software do you utilize?

    We use Collectmax. We also utilize the YGC interface.

  11. Do you record calls?

    Yes, we use Callrex and, aside from our attorneys, all calls are recorded.

  12. Do you perform internal audits?

    Yes, routine audits are conducted throughout our office.

  13. How are documents maintained?

    All documents are scanned into the files.

  14. What insurances do you maintain?

    Professional Liability, Employee Dishonesty/Crime/Fidelity, General Liability, Employer’s Liability, Worker’s Compensation